Dear customer, Savanna is pleased to introduce different channels of providing your
feedback and complaints that will help the Bank to improve customer experience to our valued
customers.
It is our promise to deliver excellent service to its customers and create an endless impression of
distinction through its product and services, therefore we would like to hear from you when you are
happy or unhappy with our service by sharing your opinion, or complaint using the following
communication channels.
COMPLAINT/SUGGESTIONS FORM
Call Center Number
Dear customer for opinion or complaint
please visit nearest branch or
contact our call center staff team through:
+265880736794
Visit our Website: www.savannamw.com
or info@savannamw.com
If you are not satisfied with service received from customer service desk at branch. Please escalate
further to below range.
1. Level 1: (1-3 Days )
Please visit nearest branch and contact Branch Manager
2. Level 2: (4-10 Days)
Please contact Call Center Team through this number: +265880736794
3. Level 3: (11-21 Days)
Please contact Chief Commercial Officer through this numbers:
+265998623562
